Smart Ink Compatible Ink Cartridge Replacement for HP 902 XL 902XL (4 Combo Pack) to use with Officejet Pro 6978 6968 6974 6975 6960 Officejet 6951 6954 6956 6958 Printers

I’ve been ordering ink cartridges from this company for years and the ink works great. (I have an HP printer from about 2014.) I don’t notice a difference between this and the HP branded ink. If I was going to print something that needed to be high end to distribute , I wouldn’t print it on an inkjet printer anyway – for my at home needs this ink is excellent and the price is right.Excellent customer service + problem resolved quickly:My most recent order of cartridges were not readable by my printer and wouldn’t work at all. Customer service tried to help me troubleshoot them, and when that solution was not great for me, they sent me a new batch which arrived in 2 days at no cost. The “troubleshooting” only took a few minutes of my time – they didn’t make me jump through hoops – it was easy and I’ll continue to buy from them for sure.

I bought the XL902 ink 4-pack for my HP printer and this is what occurred. Once I installed the cartridges, the printer didn’t recognize them and the printer didn’t work. I called the phone number provided in the package, a live representative answered the phone, and I explained the situation. The customer care representative tried to help me, but I still couldn’t fix the problem, technical issues. She promptly explained what I had to do in order to obtain new cartridges for the printer and sent them using a NEXT DAY DELIVERY!! Once I received the new ink, I installed them in the printer, and it WORKED!Thank you Alice for all of your help and for finding a prompt solution to my problem. I will certainly be buying from Smart Ink Cartridges again!

I’ve purchased Smart Ink in the past, and had no issues with them. This time my printer did not want to print in black or blue. The magenta and yellow were absolutely perfect, but the black and blue just would not print.So, I went to the website and tried all of the tips they had for this issue. Unfortunately, I was still having problems. I reached out to customer service for help and they gave me some more things to try. After trying those, those two inks still wouldn’t print. Customer service immediately replaced my cartridges, and checked in to see if they solved the problem. Excellent experience.

I purchased the ink. I had some compatibility issues with my computer. The customer service immediately stepped in and sent me a new set of ink in less than 24 hours. The new set works perfectly fine and with very good quality!

Bought these reasonably priced replacement cartridges as I was tired of paying HP the ludicrous prices. The color cartridges worked great! I didn’t need the black cartridge until a few months later and unfortunately it triggered an error message on the printer. The I instructions to bypass the HP software update didn’t work either but customer service via email was super helpful and after sending them some verification data they are sending a whole new set of cartridges! I am assuming they will work, but if not, and if not resolvable I will update this post. Very impressed at their response time!

I had an issue with chip compatibility and since I have a mac, I wasn’t able to fix the issue. I reached out to their customer service chat on the website and got someone right away (on a Saturday!) they immediately overnighted me a set of new cartridges that are chip compatible. I am very impressed with this company!Update – the new cartridges arrived 24 hours later and work perfectly!

My HP printer blocked my print cartridges that I have been using. I messaged Smart Ink through FB on Sunday afternoon. I showed them a picture of the error I received and my Amazon order number which was from 2023. They weren’t able to “fix” the problem because I have a Mac, so instead she shipped me out a brand new box of ink that arrived THE NEXT FREAKING DAY! Absolutely amazing. I installed the cartridges and it works like there was never an issue! 100% recommend this company! Inexpensive HP ink that works great and lasts forever.

I have bought these twice now. The first time I had no problems. The most recent time, I did have to get on with support and got excellent help from Alice. The ink is working for me now. It does take a little time to troubleshoot, but worth it for the price in my opinion.

I’ve been using Smart Ink for years and have been very happy with the product. However HP forced a software update and they no longer worked. I beat my head up against the wall with HP. Got a ridiculous run around for days and none of their “work arounds” worked. Finally reached out to Smart Ink customer support and Alice was great. She’s shipping me out replacement cartridges for my on hand stock. Highly recommend. (had to google their direct website as I could not locate their contact info on Amazon)

I tried a different, slightly cheaper, ink before this one and my HP printer would not recognize the chip and stopped the ink from being used. BUT Smart Ink chips won’t do that. I did have an issue where the black and yellow were recognized but would not come out on the page. I did all the trouble shooting with Customer Support but they would not work. Alyssa with Smart Ink was kind and patient in helping me resolve my issue. When we realized the two cartridges just would not work, she offered to immediately replace them. I won’t be buying my HP ink from anyone else at this point! Thanks Smart Ink!-One Happy Customer

I have a HP6978. If you get an error message about a ‘chip’ call customer service. They send a set with the chips at once. My reason for a 4 star instead of a 5 is the instructions on the inside lid of the box don’t match up with the screen on my printer. However they work beautifully and their customer service was right on top of it.

Alyssa was very helpful in resolving the issue of two cartridges not syncing with my printer. New cartridges are on the way. Never had an issue with Smartink cartridges in the past. Hopefully this is a one time fluke that two of the color cartridges didn’t work.

These are fine ink cartridges. This is my third time ordering them for my HP OfficeJet printer. The new HP firmware detects and blocks these non-HP cartridges, but with the help of Alice in Smart ink support I was able to overcome this and now the cartridges work fine.

This ink has worked well for me and is worth the savings! I’ve been using it for about 8 months. It prints bolder than I’m used to, so I’ve had to tone down use of bold fonts and lines. I had some trouble getting my printer to accept the “non-HP” ink, but with some persistence and wonderful help from SmartInk’s online “live chat” I succeeded! The problem seems to be with HP doing their best to keep us from using anything but HP ink, but I’ve managed the work around and am using great ink for a better price!

So, I bought these cartridges for my HP Officejet Pro 6975 and when I installed them, the printing was GLORIOUS…..until the cyan(blue for those who don’t know) decided to crap the bed. It wasn’t that the cyan cartridge didn’t have ink, far from it. It just wouldn’t print. Let me be clear: Everything else was phenomenal, crisp colors, ease of install, and easy level checking. The cyan cartridge wasn’t having any, and then we get to their customer service.The customer service is by and far head, shoulders and dang near the entire body over any other company! I told them my issues, they had me downgrade the firmware on my printer(and trust me you need to do this with HP, those monopolizing gits!), and gave clear and concise directions on how to troubleshoot my problems. Even through e-mail, they were fast and awesome at their jobs. Sometimes we had the same ideas, but they were patient and when we tried everything we could to resurrect my current set of printer cartridges, especially the blue one, they finally said they would send another set, free of charge to me. I can’t think of ONE other company that does that these days! HP sure as heck wouldn’t, they would just charge you for another set of cartridges.Other than my wonky cyan cartridge, when the new set runs out, I will be buying more replacement ink from Smart ink again. Worth every penny, especially today…..

Smart Ink worked perfectly in my HP Office Jet Pro 6978. The support at Smart Ink was invaluable in getting my new ink working in my printer. The help was fast and accurate. I tried to apply the fix on my iPhone but it did not work. You have to use your computer to apply the fix.

Bought cartridges for my HP printer a few months ago. Installed the yellow and black cartridges and they worked fine. Two days ago I tried to install the cyan and magenta and got the dreaded ‘the installed cartridges are not HP so they have been blocked’ message. I thought I was out of luck. So I looked online and found SmartInk’s website. I started a chat with one of their agents. Very patiently they walked me through the steps to correct things but I was out of luck again as I only use Mac computers and the software over-ride only works using a Windows computer. HOWEVER, the agent after spending so much time with me said no problem, I’ll send you a new set of cartridges. So yesterday they came from Amazon and I was back in business. The issue was HP continuously updates their firmware to block the ‘evil’ cartridges made by other companies. So you have to turn off auto-updates on your printer to avoid that problem happening again.Next time around I may not buy a HP printer, but I Will buy from SmartInk as they stand behind their products.

First off let me say the serve was almost 5 stars. The delivery of items was timely. I received two sets of toners. The service provided by representatives was filled with courtesy and they were pleasant to work with.The only limiting factor I can mention, dealt with the first set of toner. That particular set did not function as described even after following the troubleshooting instructions provided. Additionally, I contacted Smartlink to assist in troubleshooting, which they responded to quickly and attempted to verbally remedy the problem via text with no success. At no additional cost they sent me a second set of toner which functioned trouble-free.Overall, the experience was fine and would recommend this company to others.V/r Ricky

The ink product is good and the customer service is great. When my cartridges wouldn’t work because of a software update, they walked me through a fix and then when that didn’t work expressed me a new set of ink that would specifically rectify the problem on my printer. Unfortunately, they need to have great customer service as they are constantly battling the printer companies who do everything they can to push you into using their proprietary (and much more expensive) ink. Turn off software updates on your printer if you are going to use SmartInk and you will have no problems.

They helped get my HP 6970 firmware back to where I could use non-HP cartridges. I have no idea why HP thinks I rented the printer from them versus buying it. They make it so hard to keep the auto-updates from happening. These cartridges are so much cheaper than HP, and work just as well. I don’t want to buy a new printer every time I need new cartridges, which is almost how HP charges for their “new” cartridges.